DELIVERY, TERMS & CONDITIONS

DEFINITIONS

Customers are referred to as "you" or "your". Castle Ashby Deli is referred to as "we", "us", "our"

CONTACT DETAILS

The Deli @ Castle Ashby, Unit 1 The Old Farmyard, Castle Ashby, NN7 1LF 
01604 696742

castleashbydeli@outlook.com

GENERAL

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

It is prohibited by law to sell alcohol to anyone under the age of 18. We will not sell alcohol to anyone under the age of 18. By placing an order with us you confirm that you are at least 18 years old, or in the case of the wine being a gift, you also confirm that the recipient is 18 or over. You also confirm that the information that you give is correct and truthful.

The contract between us shall be governed by the Laws of the United Kingdom and any dispute between us will be resolved exclusively in the courts of the United Kingdom. English is the only language offered for the conclusion of the contract.

ORDERING

All orders that are being placed on this website are subject to these Terms and Conditions.

Acceptance of order and completion of the contract are made once the order is confirmed by us and payment is being processed. English is the only language offered for the conclusion of the contract.

 We reserve the right not to accept any order due to one or more of the following:

o    The product is out of stock.

o    Payment has not been authorised.

o    Error in pricing or product description.

o    Technical failure of the website.

All products are subject to availability. In the unlikely event that we are unable to supply you with your request, we will notify you as soon as possible.

Once the order is ready for collection or a Home delivery slot is confirmed we will be in touch. If you select Click and Collect please ensure you call to confirm the date and time of collection. 

On occasion, the product specification may change. If this does happen, we will do our best to contact you to offer you a substitute item of the same or better quality, at the same price. If you are not happy with the replacement item offered to you, we will refund you for the original unavailable item.

Please make sure to read the labels on the packaging for any allergy inquiries. Do not solely rely on the information given on the website as mistakes can occur.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

All images of products in terms of colour etc. might vary from the computer screen view. We cannot guarantee that the image is an identical representation of the product.

 

RISK

Risk of damage or loss to the goods supplied passes to you when delivery is attempted whether successful or not. We cannot accept any claim for damage or deterioration after the delivery has been made. This does not affect your statutory rights.

 

DELIVERY

Normally our home delivery will aim to reach you between 2-5 days dependant upon distance. 

Delivery charges are specified once you have entered the delivery details. 

No orders will be dispatched on Sundays or Mondays or Public holidays. Delays are occasionally inevitable due to unforeseen factors and we cannot be held responsible for delays outside of our control.

Please make sure the delivery address and postcode are correct as we take no liability for goods being undelivered due to incorrect/inaccurate address details.

All delivery times are estimates only. We cannot guarantee any delivery at any specific date or time.

If there is anything missing from your order please let us know as soon as possible. It's our policy to provide you with a refund for any small items (valued less than 50% of the delivery cost).

Please contact us by email within 24 hours of expected delivery if your order has not arrived. The address is: castleashbydeli@outlook.com or phone: 01604 696742 We will respond within the next business day at the latest.

PAYMENT / PRICES

All prices are quoted in GBP and are inclusive of VAT (where applicable) but exclude delivery costs unless otherwise stated.

Click and Collect - FREE

Delivery Castle Ashby - FREE 

Home Delivery within 5 miles - FREE over £40 or £4 charge 

Home Delivery 5-10 miles - FREE over £60 or £9 charge 

Payment must be made when placing the order. 

We accept payment by Visa, Visa Electron, MasterCard, Maestro. 

When using the card you confirm that you are the cardholder or have permission to make payment with the card by the cardholder.

The price you will be charged is the price stated on the website at the time we receive your order. In the unlikely event that an incorrect price has been given, we will contact you as soon as possible to see if you would like to go ahead with your order at the correct price or cancel the order. If we fail to get in contact with you we will cancel the order in respect of the incorrectly priced product.

Please make sure you receive a receipt of payment via email as well as a confirmation of your order. Failure of either to arrive might indicate that the order has not gone through successfully.

We reserve the right to change prices at any time. We reserve the right to amend prices at any time at our discretion before, but not after, we accept orders.

We cannot be held responsible for any charges local Customs wish to apply to your order. We recommend that you check with your local customs authorities before placing an order with us.

CANCELLATIONS

You have the right to cancel your order from when the order is placed up until delivery.  Your notice of cancellation must be made to us in written form, i.e. by email or post. For our contact details see paragraph 2 in these Terms and Conditions.

Your right to cancel does not apply to any goods made to your specification, i.e. hampers. 

REGISTERED MARKS

Deli @ Castle Ashby 

VAT 286 2393 7 73  Company Registration The Larder Delicatessen Ltd 11118288

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